Telematics-Driven Claims Deliver Insurer ROI

Thought Leadership 1 - Claims

Systems & Processes-Telematics Driven Claims Delivers Insurer ROI

Through REDTAIL’s many years of partnering with large insurance companies, we understand the challenges for our customers working with busy IT departments and long-established processes. However, our recent work with a leading insurer highlights how embracing telematics-driven claims data can deliver considerable benefits in both quality communication with policyholders and internal efficiencies. We have focused on two key areas:

• Updating systems to integrate valuable telematics-derived claims data.

• Streamlining processes to enhance both policyholders’ claims experiences and operational efficiency.

Telematics-Derived Claims Data

REDTAIL provides detailed crash reconstruction data via our telematics devices, which feature accelerometers, GPS, and gyroscopes, or through our Connected Car partnerships with OEMs.

This data includes:

• Reliable AI decision on crash likelihood

• Time and location

• Speeds and G-forces

• Angles of impact

• Speed Limits and Typical Speeds

• Driving Behaviours

• Weather and Sun glare

• Maps and visualisations

• Annotations and Workflow

• Vehicle and Device status and faults

This wealth of information enables immediate and effective response and claims management.

Streamlined Claims Processes for Policyholders and Operational Efficiency

To help insurers harness this rich data and manage actions efficiently, we’ve worked closely with claims teams to develop intuitive desktop and mobile solutions. Recognising that every insurer operates differently, we’ve also introduced bespoke dashcards—tailored datasets designed to meet the specific needs of individual claims teams. These dashcards integrate seamlessly into existing workflows, aligning with team goals and KPIs. Dashcards integrate seamlessly into existing workflows, aligning with team goals and KPIs.

The benefit is evident in the accuracy and speed with which policyholders can be responded to, and from an internal perspective, the amount of time spent on each stage of the claims process to Claims Operations colleagues and teams.

Cross-Team Collaboration and Value Creation

Telematics technology impacts multiple teams within a large insurer, including commercial and personal lines, propositions, actuarial, and, of course, claims. At REDTAIL, we engage with all stakeholders to champion the value of telematics across the organisation, supporting the development of robust business cases that deliver tangible results.